The warranty covers defects in material and workmanship that occur during the warranty period. The warranty period for roof tents is 24 months. The warranty period for other products is stated in connection with the products on the website.
During the warranty period, the seller undertakes, at his option, to repair, replace or reimburse products in which an inspection reveals manufacturing or material defects that significantly impair the product’s usability. Replacing a product or part with a new one during the warranty period does not extend the original warranty period. On the basis of the warranty, the repair of a defect found during the warranty period will be carried out free of charge during normal working hours at the seller’s service workshop or at the seller’s authorized service center.
The warranty does not cover defects caused by:
• normal wear and tear
• as a result of neglect of maintenance
• Caused by moisture
• Failure to dry
• incorrect installation
• incorrect and negligent use
• use contrary to the manufacturer’s recommendations
• water damage
• improper storage
• other external factors that adversely affect the product
• competitive use
• The warranty does not cover indirect costs caused by repairing the damaged part
The following information and documents must accompany the returned product:
• date of onset of damage
• a brief description of the fault and the occurrence
• warranty certificate or purchase receipt
• the person from whom further information can be obtained if necessary
If you notice a manufacturing or material defect in the product, you have the right to return it, or replace it with a new one. Before returning, we recommend that you contact our customer service, if a defect or damage can be found in the pictures or video, we may be able to resolve the warranty issue remotely.
Customer returns must be made through DB Schenker, other delivery methods must be agreed separately. NOTE. We do not accept dirty or broken products, nor do we redeem products returned as a post-claim or to the nearest DB Schenker pick-up point.
Pack the product well for shipment so that it is not damaged on the way.
Include a receipt (or copy) and paper on which to write your contact information, along with a description of the defect or the reason for the customer return. In the case of a customer return, we also need your contact information for any additional information and your account number for a refund of the purchase price.
Take the package to the DB Schenker service point.