Terms of Service

Delivery Terms


The delivery cost is determined by the weight and volume of the product. The product card shows the “starting” price of the product delivery cost. Delivery costs may increase if the product is ordered in large quantities at once. The cost of delivery can also be affected by the nature of the product, for example hazardous substances. When selecting a delivery method, you will see the final delivery cost of your order and delivery method options. We currently only deliver to Finland. Transportation always takes place by DB Schenker.


We store products in several warehouses. For this reason, pick-up is not available as a delivery method.

Domestic freight

Large products are always delivered to customer address. Products with a weight of more than 35 kg or a length of more than 2 m. In addition, very fragile large products and some hazardous substances are shipped as cargo.
The delivery address must be reached by truck so that the shipment can be delivered.
Floor storage is not included in the price.
Delivery time is agreed by text message or call.
The delivery time is generally on weekdays from 8 am to 5 pm.
There is a charge for returning shipments.


Right of withdrawal

The private consumer has the right to cancel this contract within 14 days without giving a reason. The withdrawal period expires 14 days after receipt of the last consignment.

In order to exercise the right of cancellation, you must notify us of your decision to cancel the agreement unambiguously by e-mail to info@kolocamp.com.

In order to comply with the withdrawal period, it is sufficient that you send your notice of the exercise of the right of withdrawal before the expiry of the withdrawal period.

Effects of withdrawal

If you cancel this agreement, we will refund you all payments received from you, including shipping costs (except for the additional cost of choosing a delivery method other than the cheapest one we offer), without delay and in any case no later than 14 days after receiving the cancellation notice and returning the product to our warehouse. We will make the refund using the payment method you used in the original transaction, unless you have expressly agreed otherwise, and in any case at no cost to you.

You must return the goods without delay and no later than 14 days after the cancellation notice. The deadline has been met if you return the goods before the end of that 14-day period.

You are only liable for any depreciation of the goods as a result of any treatment other than that necessary to establish the nature, characteristics and functioning of the goods.

The product ordered from Kolocamp.com can be inspected by opening the package and checking its properties and functionality.

Customer returns must be made through DB Schenker, other delivery methods must be agreed separately. NOTE. We do not accept dirty or broken products, nor do we redeem products returned as a post-claim or to the nearest DB Schenker pick-up point.

Pack the product well for shipment so that it is not damaged on the way.

Include a receipt (or copy) and paper on which to enter your contact information for any additional information and your account number to refund the purchase price.

Deliver the product to Kolocamp Kuusvedentie 228, 41370 Laukaa.




Warranty Terms

The warranty covers defects in material and workmanship that occur during the warranty period. The warranty period for roof tents is 24 months. The warranty period for other products is stated in connection with the products on the website.

During the warranty period, the seller undertakes, at his option, to repair, replace or reimburse products in which an inspection reveals manufacturing or material defects that significantly impair the product’s usability. Replacing a product or part with a new one during the warranty period does not extend the original warranty period. On the basis of the warranty, the repair of a defect found during the warranty period will be carried out free of charge during normal working hours at the seller’s service workshop or at the seller’s authorized service center.

The warranty does not cover defects caused by:

• normal wear and tear

• as a result of neglect of maintenance

• Caused by moisture

• Failure to dry

• incorrect installation

• incorrect and negligent use

• use contrary to the manufacturer’s recommendations

• water damage

• improper storage

• other external factors that adversely affect the product

• competitive use

• The warranty does not cover indirect costs caused by repairing the damaged part

The following information and documents must accompany the returned product:

• date of onset of damage

• a brief description of the fault and the occurrence

• warranty certificate or purchase receipt

• the person from whom further information can be obtained if necessary

If you notice a manufacturing or material defect in the product, you have the right to return it, or replace it with a new one. Before returning, you prefer




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