-Take your time and carefully inspect the box for any visible damage to it or the tent. While it’s rare for any tent to arrive with damage, it, unfortunately, does happen on occasion.
-Note: The driver will not assist in inspection and may even make you feel rushed, but don’t allow him/her to affect your careful inspection.
-If there is no damage, you can accept and sign for your delivery.
If you notice surface damage to the tent box (punctures, indentions, etc.):
-Take photos of those areas and note the details of what you see on the delivery ticket prior to accepting the delivery.
-Then, take a photo of the signed delivery ticket with the damage noted and email the photos of the damage and signed delivery ticket to firstname.lastname@example.org.
-We will review all items noted and work with you to resolve them.
If you notice what you think could be extreme damage, please refuse the tent delivery (the box is smashed up, visible tent damage inside the box, etc.):.
Take photos of the damaged areas, refuse the delivery, and then call us immediately at +3585080166. And email photos to email@example.com. We’ll review the situation and discuss the next steps.
Once you’re ready to install your RTT, please take a few minutes to read our installation guide. (link to installation guide)